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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dave Clausen

February 10, 2026

5  out of  5
rating by Dave Clausen
"Shannon and especially Julie are the best I have ever Dealt with as long as I've been a State Farm customer.."
We responded:
"Thank you, Dave, for sharing your experience with Shannon and Julie. It's wonderful to hear that they have made such a positive impact during your time with State Farm. Your feedback is greatly appreciated and motivates us to continue providing exceptional service."
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Evan Connelly

February 7, 2026

5  out of  5
rating by Evan Connelly
"Shannon and the staff are always very helpful."
We responded:
"Thank you, Evan, for sharing your positive experience with the team. It's wonderful to hear that their helpfulness made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Carolus Rex

February 6, 2026

5  out of  5
rating by Carolus Rex
"Absolutely amazing and energetic guy"
We responded:
"Thank you, Carolus, for your wonderful feedback! It's fantastic to hear that you had such a positive experience. Your kind words are greatly appreciated and motivate us to continue providing excellent service. If you ever need assistance or have any questions, feel free to reach out."
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Soktien Min

February 6, 2026

5  out of  5
rating by Soktien Min
"You guys are the best!!!!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and your kind words mean a lot to our team. If there's anything else we can assist you with, please feel free to reach out."
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Colton Parduhn

February 4, 2026

5  out of  5
rating by Colton Parduhn
"Shannon Fortune State Farm is the best direction to go for your insurance needs. Shannon and his team make everything easy, and are very friendly to work with. I would also like to mention how much they give back to the Fairbanks community!"
We responded:
"Thank you, Colton, for sharing your positive experience with us. It's wonderful to hear that you find our team friendly and easy to work with. We're also glad to know that our efforts to give back to the Fairbanks community are appreciated. Your feedback means a lot to us, and we're grateful for your support."
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Lotus Redfox

February 4, 2026

5  out of  5
rating by Lotus Redfox
"The workers are amazing! They are patient and understanding and love their customers equally much love thanks State Farm!"
We responded:
"Thank you for your wonderful feedback! It's fantastic to know that you had a positive experience with our agency. We are committed to providing excellent service and are delighted to see that reflected in your rating. If you have any further questions or need assistance, feel free to reach out. Your support is greatly appreciated!"
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Fanta Lee-Sankoh

January 31, 2026

5  out of  5
rating by Fanta Lee-Sankoh
"I’ve been a client of Shannon Fourtune State Farm for 15+ years and have always received excellent service. Friendly, reliable, and knowledgeable team that genuinely cares about their customers. Highly recommend!"
We responded:
"Thank you so much for your kind words and for being a loyal client for over 15 years. It's wonderful to hear that you've consistently received excellent service from our team. We truly appreciate your recommendation and are grateful for the opportunity to serve you. Your feedback motivates us to continue providing the best possible service."
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Adam Nicholson

January 30, 2026

5  out of  5
rating by Adam Nicholson
"Shannon has been a great inspiration to me, the love and kindness he puts out is beyond words, the support Shannon puts into the community of Fairbanks is next level top notch, thank you Shannon Fortune for you sponsorship to continue my improvement with the wrestling world, I can’t thank you enough! Thanks for coming out on your own time to watch and support us in the wrestling community Aden Nicholson Freshman SWDP Fairbanks Alaska"
We responded:
"Thank you so much, Adam, for sharing such heartfelt feedback. It's truly rewarding to hear that Shannon's support and dedication have made a positive impact on your journey in the wrestling community. Being part of the Fairbanks community and supporting its members is something Shannon is deeply passionate about. Your kind words and appreciation mean a lot, and we're grateful to be part of your continued success. Keep up the great work in wrestling!"
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Tim Springer

January 28, 2026

5  out of  5
rating by Tim Springer
"Shannon and Cinnamon were both helpful and courteous. Prices beat other companies, so I'm happy."
We responded:
"Thank you, Tim, for sharing your positive experience with us. It's wonderful to hear that Cinnamon was able to assist you effectively and that our prices met your expectations. Your satisfaction is important to us, and we appreciate your feedback."
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amber swain

January 28, 2026

5  out of  5
rating by amber swain
"Every person in that office was extremely sweet and helpful. Great customer service from Shannon and the other staff. Shannon was able to answer all of my questions being a first time renter. I 💯 recommend this office!!"
We responded:
"Thank you, Amber, for sharing your experience! It's wonderful to hear that our team was able to assist you effectively and provide the support you needed as a first-time renter. Your recommendation means a lot to us, and we're glad to have been able to answer all your questions. We look forward to continuing to serve you in the future!"
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Jasmine Wicks

January 21, 2026

5  out of  5
rating by Jasmine Wicks
"I have witnessed the caring and generosity of Mr. Fortune. He donated to a children’s charity I am part of and His donation contributed to Christmas gifts for over 50 children to give their family and also helped feed a large amount of families while their Children got to Christmas “shop” (free with Monopoly money). I can say that he has a kind and generous heart and that matters in an agent."
We responded:
"Thank you, Jasmine, for sharing your experience and for your kind words. It's wonderful to hear how the donation made a positive impact on the children and families involved. Supporting the community is something we truly value, and it's heartwarming to know it made a difference. Your feedback is greatly appreciated."
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danny katairoak

January 20, 2026

5  out of  5
rating by danny katairoak
"Everything was Great"
We responded:
"Thank you, Danny, for sharing your feedback and giving us a perfect rating. It's wonderful to know that your experience with our agency met your expectations. Your satisfaction is very important to us, and we're glad to have been able to assist you. If there's anything else you need, feel free to reach out."
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TM Onice

January 18, 2026

5  out of  5
rating by TM Onice
"Shannon Fortune's office is very efficient, knowledgeable and professional. It's easy when I call with questions about my policy or to change something on my policy, It's always done correctly and right away."
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that our team has been able to assist you efficiently and professionally. We're committed to providing knowledgeable service and ensuring your needs are met promptly. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Cesar Nuñez

January 17, 2026

5  out of  5
rating by Cesar Nuñez
"I had an amazing experience working with Jenna, highly recommend to anyone looking for an insurance agent who is knowledgeable, attentive and helpful. She made the process incredibly easy and quick"
We responded:
"Thank you, Cesar, for sharing your positive experience with Jenna. It's wonderful to hear that she was able to make the process easy and quick for you. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs. If there's anything else you need, feel free to reach out."
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Jo Miller

January 15, 2026

5  out of  5
rating by Jo Miller
"Shannon Fortune and his staff are fantastic!! Jenna went “above and beyond”‘ to help us get the insurance coverage we needed for a new tractor we recently purchased. She was friendly, helpful, and extremely thorough ensuring all was in order and completed in a timely fashion! We are very excited to use this equipment to improve and further develop our property in the near future :-)"
We responded:
"Thank you, Jo Miller, for your fantastic 5-star review! It's wonderful to hear that you had a positive experience with Shannon Fortune - State Farm Insurance Agent. Your feedback is greatly appreciated and helps us continue to provide excellent service. If there's anything else we can assist you with, please feel free to reach out."
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Joshua Tree

January 14, 2026

5  out of  5
rating by Joshua Tree
"Fantastic franchise here in Fairbanks Shannon and his team are absolutely wonderful to deal with. I dealt with Miss cinnamon today. Very pleasant and professional extremely helpful. Thanks guys."
We responded:
"Thank you, Joshua, for sharing your positive experience with us. It's great to hear that Miss Cinnamon and the team were able to assist you in such a pleasant and professional manner. We appreciate your kind words and are glad to have been of help. Your feedback means a lot to us."
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Midnight Sun Mobile Detailing

January 13, 2026

5  out of  5
rating by Midnight Sun Mobile Detailing
"Great team and experience at Shannon Fortune, they ensure you don't have to worry about anything as they make sure to take care of you! Sasha is a life saver!"
We responded:
"Thank you for sharing your positive experience with our team at Shannon Fortune. It's wonderful to hear that you felt well taken care of and that we could provide you with peace of mind. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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L Beduhn

January 12, 2026

5  out of  5
rating by L Beduhn
"We have been with Shannon for years now and we couldn’t imagine going anywhere else for insurance. The staff is always so friendly and helpful — the best customer service ever! A special shoutout to Jenna and Cinnamon — thank you ladies for all your amazing help during our recent auto additions — you gals are awesome!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that you've had such positive experiences with our team. Jenna and Cinnamon will be delighted to know they made a difference during your recent auto additions. We truly appreciate your trust in us and look forward to continuing to serve you with the best customer service possible."
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Zachary Bressler

January 12, 2026

5  out of  5
rating by Zachary Bressler
"Sasha was attentive and delivered!"
We responded:
"Thank you, Zachary, for sharing your positive experience with Sasha. It's wonderful to hear that her attentiveness made a difference for you. We appreciate your feedback and your trust in our agency."
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Chris Rushing

January 7, 2026

5  out of  5
rating by Chris Rushing
"Cinnamon was very helpful and fast!"
We responded:
"Thank you, Chris, for sharing your positive experience with us. It's wonderful to hear that Cinnamon was able to assist you efficiently. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Brooke Purinton

January 5, 2026

5  out of  5
rating by Brooke Purinton
"They are amazing and very sweet!"
We responded:
"Thank you, Brooke, for your kind words and the perfect rating! It's wonderful to hear that you had such a positive experience with us. We strive to provide the best service possible, and your feedback means a lot. If there's anything else we can do for you, please let us know."
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Galen Hunter

December 13, 2025

5  out of  5
rating by Galen Hunter
"Cinnamon was awesome, she helped me navigate address changes throughout our policies. Now we relocated to Pittsburgh PA, and we won’t be changing our policy branch; Shannon has a solid team and we’d hate to do business with anyone else!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that Cinnamon was able to assist you with your address changes and that you're happy with the service our team provides. We truly appreciate your loyalty and are delighted to continue serving you, even after your move to Pittsburgh. Your satisfaction is our top priority, and we're here to help with any future needs you may have."
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Megan Linden

December 4, 2025

5  out of  5
rating by Megan Linden
"Thank you Shannon at State Farm for supporting our community event in Two Rivers! You generosity to support the kids is incredible."
We responded:
"Thank you, Megan, for your kind words and for recognizing our efforts. Supporting community events like the one in Two Rivers is something we truly value. It's wonderful to hear that our contribution made a positive impact on the kids. Your feedback is greatly appreciated!"
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Summer Paul

December 3, 2025

5  out of  5
rating by Summer Paul
"Shannon Fortune is a wonderful agent. I am military and have been a State Farm customer for 20 years and 12 different agents. Mr Fortune is friendly and made our process easy. He made sure we got the coverage we need at a great price and was helpful through the vehicle total loss claim I recently filed. Highly recommend this agent!!!"
We responded:
"Thank you so much for sharing your experience. It's great to hear that our team was able to make the process easy and provide the coverage you needed. Your recommendation means a lot, especially given your long history with State Farm. We're glad to have been able to assist you through your vehicle total loss claim. Your feedback is truly appreciated!"
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Michael Wallace

November 24, 2025

5  out of  5
rating by Michael Wallace
"Sasha is absolutely fantastic!! She was s very helpful explaining my policy and how to tailor it to my needs. Thank you so much"
We responded:
"Thank you, Michael, for sharing your experience with Sasha. It's wonderful to hear how helpful she was in explaining your policy and ensuring it met your needs. Your feedback is greatly appreciated."