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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Rippy

March 14, 2025

5  out of  5
rating by Mark Rippy
"Sasha was very knowledgeable and helpful!"
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Pascha Holtry

March 2, 2025

5  out of  5
rating by Pascha Holtry
"J was great, very helpful and made sure all of the details were correct. Thank you J! Happy Birthday! 🎊"
We responded:
"Thank you for the greast review!"
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Stephen Whitaker

February 28, 2025

5  out of  5
rating by Stephen Whitaker
"Excellent Service. Jay Jay was a joy to work with. Chandler is always great. Shannon is my brother"
We responded:
"Thank you for your wonderful review, Stephen. It's great to hear that you had an excellent experience with Jay Jay and Chandler. We appreciate your kind words and are glad to have you as part of our family, both personally and professionally. Your support means a lot to us."
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Precious Wiggins

February 28, 2025

5  out of  5
rating by Precious Wiggins
"My experience with State Farm was amazing and easy. Shout out to Jay Jay for her wonderful customer service ."
We responded:
"Thank you, Precious, for sharing your experience with us. It's wonderful to hear that Jay Jay provided you with excellent customer service and made your experience with State Farm amazing and easy. Your feedback is greatly appreciated, and we're delighted to have met your expectations. If there's anything else we can assist you with, please let us know."
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Nancy Umoso

February 28, 2025

5  out of  5
rating by Nancy Umoso
"Ms Jay is awesome in helping us with our claim. This lady is really wonderful.Thank you Ms Jay for your assistance."
We responded:
"Thank you so much for your kind words about Ms. Jay. It's wonderful to hear that she was able to assist you effectively with your claim. We truly appreciate your feedback and are delighted to know that you had a positive experience with our team. Your satisfaction is our top priority, and we're here to help whenever you need us."
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Julie Kietzman

February 27, 2025

5  out of  5
rating by Julie Kietzman
"Everybody in the office is awesome."
We responded:
"Thank you, Julie, for your wonderful review! We're delighted to hear that you find everyone in the office awesome. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything more we can do for you, please let us know."
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Cynthia Anderson

February 26, 2025

5  out of  5
rating by Cynthia Anderson
"Shannon Fortune State Farm agents always provide me with fast and professional service. They are always friendly and very helpful."
We responded:
"Thank you, Cynthia, for your wonderful review. It's great to hear that our team has been able to provide you with fast and professional service. We always strive to be friendly and helpful, and your feedback means a lot to us. Your satisfaction is our priority, and we look forward to continuing to serve you in the future."
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Derek Arnold

February 25, 2025

2  out of  5
rating by Derek Arnold
"They were good until we actually needed changes to our policy. Took months of work and had to leave in the end. Once we moved to another office our changes were done by the end of the day. Go elsewhere"
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Derek Arnold

February 25, 2025

2  out of  5
rating by Derek Arnold
"They were good until we actually needed changes to our policy. Took months of work and had to leave in the end. Once we moved to another office our changes were done by the end of the day. Go elsewhere"
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Vikeya Rountree

February 25, 2025

5  out of  5
rating by Vikeya Rountree
"Mr. Shannon Fortune and team were awesome! Super friendly and welcoming environment. Thank you Mr. Fortune for all of your help!"
We responded:
"Thank you, Vikeya, for your wonderful review! We're delighted to hear that you found our team friendly and welcoming. It's great to know the team could assist you effectively. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Maggie Barbour

February 21, 2025

5  out of  5
rating by Maggie Barbour
"Our whole family uses Shannon Fortune for all our insurance needs from personal vehicle insurance to covering our small Business needs ! Cinnamon is the best she always fixes any issues we have and is willing to return any calls I make very quickly !!"
We responded:
"Thank you so much for your wonderful review, Maggie! It's fantastic to hear that your whole family trusts us with your insurance needs, from personal vehicle coverage to your small business. Cinnamon is indeed a valuable part of our team, and we're glad to know she has been able to assist you promptly and effectively. Your feedback is greatly appreciated, and we're here to help with anything you need in the future."
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Mary Clancy

February 21, 2025

5  out of  5
rating by Mary Clancy
"I have been a client of Shannon Fortune - State Farm for many years. I appreciate Shannon and his professional and kind team."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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Sally Duncan

February 6, 2025

5  out of  5
rating by Sally Duncan
"Shannon Fortune State Farm Insurance is awesome! They are always on the ball, with answers or very soon after I ask. I never have to wait very long. Love them. Great people, great service, great attitude toward their customers!"
We responded:
"Thank you, Sally, for sharing such a positive review! It's wonderful to hear that our team has been able to provide you with prompt and helpful service. We truly appreciate your kind words and are delighted to know that you feel well taken care of. Your satisfaction is our priority, and we're grateful for your support."
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Kimberly Harpole

February 5, 2025

5  out of  5
rating by Kimberly Harpole
"Julie is the best, she took the time to explain everything and answered all my question! I am now looking forward to the future with State Farm."
We responded:
"Thank you, Kimberly, for sharing your experience with us. We're delighted to hear that Julie was able to assist you so thoroughly and answer all your questions. It's wonderful to know you're looking forward to your future with State Farm. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Steve Serold

January 16, 2025

5  out of  5
rating by Steve Serold
"Awesome customer service. Very personable and had a genuine interest in finding out my insurance needs."
We responded:
"Thank you so much for your kind words, Steve! It's fantastic to hear that you felt well taken care of and that your insurance needs were thoroughly addressed. Your satisfaction is incredibly important, and we're delighted to have been able to assist you!"
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Jay World

January 14, 2025

5  out of  5
rating by Jay World
"Very convenient and kind!"
We responded:
"Thanks, Jay! It's great to hear you found our service convenient and kind. Your feedback is much appreciated!"
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Tony Juneau

January 8, 2025

5  out of  5
rating by Tony Juneau
"Mr Shannon was friendly and great to talk with. I needed a quote, Cinnamon was very knowledgeable and assisted me quickly."
We responded:
"Thank you, Tony Juneau, for your fantastic review! It's wonderful to hear that Shannon was friendly and great to talk with, and that Cinnamon was able to assist you quickly with your quote. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you need any further assistance or have more questions, feel free to reach out."
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Emalia Graham

December 31, 2024

5  out of  5
rating by Emalia Graham
"Sasha was a great help in setting up my life insurance. I have never met a more sweet and caring insurance person to help me. I do not know a lot about setting up things like this but she explained it so nicely!"
We responded:
"Thank you, Emalia, for sharing your experience! It's wonderful to hear how Sasha made the process of setting up your life insurance so smooth and understandable. We're delighted that her sweet and caring approach made a positive impact. Your feedback is truly appreciated!"
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Caleb Davidson

December 31, 2024

5  out of  5
rating by Caleb Davidson
"I recently called Sasha because I wanted to add life insurance on for my wife and I. I got a call back within the hour and Sasha had the documents to my wife and I within minutes. She explained all the numerous options State Farm offered and helped choose the option that suited best to our needs. I can’t recommend State Farm and most importantly Shannon’s amazing team members. Thank you Shannon for making insurance easier than ever."
We responded:
"Caleb, Thank you for the great feedback for Sasha and recommendation for our agency. It is our pleasure to work with you. "
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Cecilia Olmo

December 17, 2024

5  out of  5
rating by Cecilia Olmo
"HELPFUL WITH OUR INSURANCE NEEDS."
We responded:
"Thank you so much for your feedback, Cecilia! We're delighted to hear that we could assist with your insurance needs. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything else we can do for you, please let us know!"
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travis brown

October 10, 2024

5  out of  5
rating by travis brown
"I love the staff at Shannon fortune, They’re very helpful. I’m very pleased with my life insurance policy, was able to borrow money to make a down payment on my house and pay it back at my convenience."
We responded:
"Thank you so much for sharing your positive experience! It's fantastic to hear that the team was able to assist you with your life insurance policy and that it played a crucial role in helping you secure your home. We're always here to help and support you whenever you need it!"
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Randall Frank

September 19, 2024

5  out of  5
rating by Randall Frank
"All business dealings with the Shannon Fortune State Farm Agency have been very positive. They are a friendly company."
We responded:
"Thank you so much, Randall! It's wonderful to hear that your experiences with us have been positive. We strive to be friendly and helpful in all our interactions. Your feedback means a lot to us!"
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andrew perez (P fizzle93)

September 12, 2024

5  out of  5
rating by andrew perez (P fizzle93)
"Did business with the Shannon fortune team for the last 3 years, they were phenomenal in all regards. Fortunately I didn't have much need for any damage claims but they did always keep me updated with any policy changes and discounts ensure I had the lowest possible rates. Always with the up most professionalism."
We responded:
"Thank you so much for your kind words and for being with us for the past three years! It's wonderful to hear that you felt well-informed and supported throughout your time with us. We always strive to provide the best service and ensure our customers get the most out of their policies. Your feedback means a lot to us!"
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Sara Frawley

July 31, 2024

5  out of  5
rating by Sara Frawley
"So excited for the new location! Everyone is so friendly and approachable. Their grand opening was so awesome with music and ice cream! Took the kids and they loved it!"
We responded:
"Thank you for sharing your excitement about the new location! We're delighted to hear that you and your kids enjoyed the grand opening festivities. Your kind words about our friendly and approachable team mean a lot to us!"
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Charlie Bennett

July 31, 2024

5  out of  5
rating by Charlie Bennett
"I was helped by Katie, she has always done an excellent job helping me out. Ever sense she was hired she is always easy to deal with, she has all the answers and is very informative. Shannon is very blessed to have such a great person working there."
We responded:
"Thank you so much for your kind words, Charlie! Katie truly is an asset to our team, and we're delighted to hear that she has been so helpful and informative. Your feedback means a lot to us!"