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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica MacCallum

May 13, 2025

5  out of  5
rating by Jessica MacCallum
"Thank you tremendously for helping Ryan Middle School as an incredible business partner. We are so happy to have Shannon support our kiddos."
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Chao Zalewski

May 12, 2025

5  out of  5
rating by Chao Zalewski
"Shannon Fortune is not just an insurance agent, he is a community partner and member. Through Shannon's gracious heart, he has donated his time and gifts to the students in our community, especially at Ryan Middle School. Shannon is a true Fairbanks citizen, he's professional, has a huge heart, and cares about the people."
We responded:
"Thank you, Chao, for sharing such kind words about Shannon. It's wonderful to hear how his contributions have positively impacted the community and the students at Ryan Middle School. Shannon is dedicated to both his clients and the community, and your feedback truly reflects his commitment. Your support and recognition mean a lot."
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Emily Adams

May 9, 2025

5  out of  5
rating by Emily Adams
"The local schools greatly appreciate the generous support from this local business!"
We responded:
"Thank you, Emily, for your kind words and the perfect rating! Supporting our local schools is something we truly value, and it's wonderful to hear that our efforts are appreciated. We are committed to making a positive impact in our community."
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Ruth O'Malley

May 9, 2025

5  out of  5
rating by Ruth O'Malley
"Shannon Fortune has been a frequent visitor to Ryan Middle School, attending many assemblies, sporting events, and parent engagement workshops. He works tirelessly to provide support for our middle school students and their families from just being on the sidelines, to being the MC at functions, to providing school supplies, and just being a positive participant for our whole Ryan Community. Thank you Shannon for your powerful support!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's truly rewarding to be part of the Ryan Middle School community and to support the students and families in any way possible. Your feedback is greatly appreciated, and it motivates us to continue our efforts in making a positive impact."
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Stacy Brottem

May 9, 2025

5  out of  5
rating by Stacy Brottem
"Shannon Fortune cares about the community! He gives back by contributing gifts and prizes to a local middle school. The joy and excitement the kids experience is wonderful to see. It only took the kindness of one man, Thank you Mr. Fortune!!"
We responded:
"Thank you, Stacy, for sharing your experience and for highlighting our agency commitment to the community. It's heartwarming to hear about the joy and excitement at the local middle school. Your feedback is greatly appreciated, and it inspires us to continue making a positive impact."
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Maranda Kline

May 9, 2025

5  out of  5
rating by Maranda Kline
"Excellent member of the community and very knowledgeable."
We responded:
"Thank you, Maranda, for your kind words and the perfect rating. It's wonderful to hear that you find our presence in the community valuable and our team knowledgeable. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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John Schauer

May 7, 2025

5  out of  5
rating by John Schauer
"Shannon Fortune has been great in serving us for all of our homeowner and auto insurance needs for many years! We really appreciate his genuine and friendly approach and explanation of all of our coverages!"
We responded:
"Thank you, John, for sharing your positive experience with us. It's wonderful to hear that Shannon's genuine and friendly approach has been valuable to you over the years. We truly appreciate your trust in us for your homeowner and auto insurance needs. Your feedback motivates us to continue providing excellent service."
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Cathy Turinsky

April 29, 2025

5  out of  5
rating by Cathy Turinsky
"I always appreciate the fact that they call me back when they say they will."
We responded:
"Thank you, Cathy, for sharing your positive experience. It's great to hear that our commitment to timely communication is appreciated. Your feedback is invaluable to us, and we're glad to know we're meeting your expectations."
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jerry thomas

April 28, 2025

5  out of  5
rating by jerry thomas
"Excellent Service always the best Thanks Shannon"
We responded:
"Thank you, Jerry Thomas, for sharing your feedback and giving us a 5-star rating! It's fantastic to know that your experience with Shannon Fortune - State Farm Insurance Agent met your expectations. Your support means a lot to us, and we're here to assist you with any future insurance needs."
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Rodney Hueth

April 28, 2025

5  out of  5
rating by Rodney Hueth
"They are always there ready to help with positive attitude and a wonderful smile. Thank you"
We responded:
"Thank you, Rodney, for sharing your experience with us. It's great to hear that our team has been able to assist you with a positive attitude and a smile. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Robert Olsen

April 28, 2025

5  out of  5
rating by Robert Olsen
"Just completed a transaction with Shannon Fortune State Farm. Fast, efficient and super friendly staff made for an excellent experience."
We responded:
"Thank you, Robert, for sharing your experience with us. It's wonderful to hear that our team's efficiency and friendliness made your transaction a positive one. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Evan Williams

April 24, 2025

5  out of  5
rating by Evan Williams
"Shannon and his staff will get you taken care of in a friendly and beat way!"
We responded:
"Thank you, Evan, for sharing your positive experience with us! It's wonderful to hear that the team was able to assist you in such a friendly manner. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Roland Ginnaty

April 24, 2025

5  out of  5
rating by Roland Ginnaty
"Shannon has always been great to work with. He is knowledgeable and pleasant, and willing to hear my concerns, about what I need, to feel comfortable about my insurance coverage. Thank you Shannon Fortune!"
We responded:
"Thank you, Roland, for sharing your positive experience. It's wonderful to hear that our knowledge and willingness to listen have made you feel comfortable with your insurance coverage. Your feedback is greatly appreciated."
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Robert Bird

April 23, 2025

5  out of  5
rating by Robert Bird
"Best insurance guy I've ever had thanks shannon"
We responded:
"Thank you, Robert, for your kind words and for taking the time to share your experience. It's wonderful to hear that you feel this way, and we're glad to have you as part of our community. If there's anything more we can do for you, please let us know."
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Richard Hart

April 20, 2025

5  out of  5
rating by Richard Hart
"very happy with my meeting with my state farm representative"
We responded:
"Thank you for the wonderful review recognizing our efforts to go the extra mile to provide you with the customer care that you deserve, Richard! Your kind words make our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
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Siedah Williams

April 19, 2025

5  out of  5
rating by Siedah Williams
"“I called with a few questions and spoke with Jay, who was extremely professional and informative. This was the best customer service I’ve received in a long time!”"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Jay provided you with such professional and informative service. We strive to offer the best customer service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Slate Fleming

April 19, 2025

5  out of  5
rating by Slate Fleming
"Cinnamon is very good with life insurance"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Cinnamon was able to assist you effectively with your life insurance needs. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Andrew Gale

April 19, 2025

5  out of  5
rating by Andrew Gale
"Fortune insurance has been there for me and my family the whole way. They understand that life happens and they are more the willing to go the extra mile to help. If you want a great insurance company, Shannon Fortune State Farm insurance is the only choice."
We responded:
"Andrew, Thank you for the great 5 star review."
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Fatima Bint Crandoll

April 19, 2025

5  out of  5
rating by Fatima Bint Crandoll
"I was helped with everything I needed. From my home coverage to my car and I have to personally thank Jennifer Johnson. She is absolutely wonderful, extremely helpful and made it one smooth experience. Ten out of ten for her and State Farm"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Jennifer was able to assist you with your home and car coverage needs, making the process smooth and enjoyable. Your kind words and perfect rating mean a lot to us, and we're delighted to have met your expectations. We look forward to continuing to serve you in the future."
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Misti Fleming

April 18, 2025

5  out of  5
rating by Misti Fleming
"I was really impressed by Cinnamons knowledge of insurance plans and being able to explain it. She helped me figure out which one would work best for me. Shannon has done an excellent job at building a great team! Insurance is not a fun subject to talk about, but they try hard to make it a great experience and that’s exactly what I had! Thank you State Farm!! -Misti F."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Cinnamon was able to assist you effectively and make the process of understanding insurance plans easier. We take pride in our team's ability to provide excellent service and ensure a positive experience for our clients. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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Athena b

April 18, 2025

5  out of  5
rating by Athena b
"I love coming in, everyone is always eager to help and never make me feel like a burden with any questions I have."
We responded:
"Thank you, Athena, for sharing your positive experience with us. It's wonderful to hear that our team makes you feel welcome and supported. Your feedback is greatly appreciated, and we're glad to assist with any questions you have."
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Orville Baalam

April 17, 2025

5  out of  5
rating by Orville Baalam
"These folks make life easy for me, they take care of me. I can honestly say, when the going gets tough, the tough gets going!"
We responded:
"Thank you, Orville, for sharing your experience with us. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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Candyce Wood

April 15, 2025

5  out of  5
rating by Candyce Wood
"Jay is super helpful n very knowledgeable. She is a true asset"
We responded:
"Thank you, Candyce, for sharing your positive experience with Jay. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Dink Angel

April 14, 2025

5  out of  5
rating by Dink Angel
"Jay excelled in assisting me with my concerns. Her patience, knowledge, professionalism and kindness were impeccable."
We responded:
"Thank you for sharing your positive experience with Jay. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Trina Chambers

April 14, 2025

5  out of  5
rating by Trina Chambers
"Jay was very much polite and and assisted me with everything I asked. Truly appreciate her patience."
We responded:
"Thank you, Trina, for sharing your experience. Your feedback is greatly appreciated, and we're glad to know you had a great experience with us."