Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Doug Cook

Doug Cook

May 22, 2026

5  out of  5
rating by Doug Cook
"Worked with me over text so I could continue about my busy schedule without having to be on the phone or go in person. Made my life easy, was very quick to respond and get a policy going on! Thanks!"
Profile photo of Joshua Nunn

Joshua Nunn

May 22, 2026

5  out of  5
rating by Joshua Nunn
"Shannon State Farm goes above and beyond to help their clients. I recently had to file a claim for flood damage in my basement. It was a stressful time, but my agent Phil treated my claim with a sense of urgency and treated me like I was a family member in need. His efforts and motivation in handling my claim ensured the best outcome for all involved and reflects the professionalism and dedication you can expect from the Shannon State Farm office. I'm greatful to have them as my insurance."
We responded:
"Thank you, Joshua, for sharing your experience with us. It's wonderful to hear that Phil was able to provide the support and care you needed during such a challenging time. We strive to treat our clients like family, and your feedback reassures us that we're on the right track. Your trust in us is greatly appreciated."
Profile photo of alec shaffer

alec shaffer

May 20, 2026

5  out of  5
rating by alec shaffer
"Shannon Fortune State Farm has been incredible in assisting me and my family since the day we moved to Alaska. Mr. Fortune himself has personally gone above and beyond to help us as well as his awesome team. Cinnamon (a member of his staff) has always been on top of assuring us our concerns matter and being able and willing to help. I was hesitant to leave my original state Farm insurance provider from the lower 48. But I now trust without a doubt we're in good hands. 10/10 would recommend."
We responded:
"Thank you, Alec, for sharing your experience with us. It's wonderful to hear that team, including Cinnamon, have been able to support you and your family since your move to Alaska. We understand how important it is to feel confident in your insurance provider, and we're glad to have earned your trust. Your recommendation means a lot to us, and we're committed to continuing to provide the excellent service you've come to expect."
Profile photo of Leah Smith

Leah Smith

May 20, 2026

5  out of  5
rating by Leah Smith
"Phil did extra research on an issue I had and called me back promptly with everything I needed to know. I really appreciated it!"
We responded:
"Thank you, Leah, for sharing your experience. It's wonderful to hear that Phil was able to assist you effectively and provide the information you needed. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
Profile photo of Tom Pluma

Tom Pluma

May 19, 2026

5  out of  5
rating by Tom Pluma
"I always get top-notch service whenever I go into the office. Shannon at his team a fantastic. I’ve never had an issue with them. Who would also recommend Shannon Fortune State Farm agent to any of my family and friends that are looking for insurance I have my homeowners my vehicles, my RVs all through his agency and it’s been great thank you"
We responded:
"Thank you, Tom, for sharing your experience with us. It's wonderful to hear that you've consistently received top-notch service from Shannon and the team. We're glad to know that you trust us with your homeowners, vehicles, and RV insurance needs. Your recommendation to family and friends means a lot, and we're grateful for your support."
Profile photo of Caitlin Erickson

Caitlin Erickson

May 8, 2026

5  out of  5
rating by Caitlin Erickson
"Cinnamon is amazing at everything but especially taking my payments!"
We responded:
"Thank you for your 5 stars review!"
Profile photo of robert james

robert james

May 8, 2026

5  out of  5
rating by robert james
"Great folks. I’ve been with them for years and never let me down."
We responded:
"Thank you, Robert, for your kind words and for being a loyal customer over the years. It's wonderful to hear that our team has consistently met your expectations. Your trust and satisfaction are incredibly important to us, and we're grateful for your continued support."
Profile photo of Barbara Uland

Barbara Uland

May 8, 2026

5  out of  5
rating by Barbara Uland
"Cinnamon, over at Shannon Fortune State Farm is fantastic! She has helped me through everything I have needed throughout the past couple of years. She is wonderful. Thank you for all your help."
We responded:
"Thank you so much for your kind words about Cinnamon. It's wonderful to hear that she has been able to assist you so effectively over the past couple of years. Your feedback is greatly appreciated, and we're delighted to know that you've had such a positive experience with our team."
Profile photo of Phil Adams

Phil Adams

May 6, 2026

5  out of  5
rating by Phil Adams
"Thank for your service. Jenna is amazing and explained everything and now I have clear understanding of my coverages."
We responded:
"Thank you for sharing your feedback, Phil. It's wonderful to hear that Jenna was able to provide you with a clear understanding of your coverages. We appreciate your kind words and are glad to know you had a positive experience with our service. Your satisfaction is important to us, and we're here to assist you whenever you need."
Profile photo of Lillian croskrey

Lillian croskrey

May 5, 2026

5  out of  5
rating by Lillian croskrey
"Amazing first time experience. Couldn’t have gone better."
We responded:
"Thank you, Lillian, for sharing your experience with us. It's wonderful to hear that your first visit went so well. Providing excellent service is our priority, and your feedback is greatly appreciated. If there's anything else you need, feel free to reach out. "
Profile photo of George Lochner

George Lochner

April 29, 2026

5  out of  5
rating by George Lochner
"Great welcome from entire team. They make you feel like your just hanging out!"
We responded:
"Thank you, George, for sharing your experience with us. It's wonderful to hear that our team made you feel so comfortable and welcomed. We strive to create a friendly and inviting atmosphere for all our clients. Your feedback is greatly appreciated!"
Profile photo of Lindsey Grennan

Lindsey Grennan

April 29, 2026

5  out of  5
rating by Lindsey Grennan
"Sasha is professional, efficient and kind!"
We responded:
"Thank you, Lindsey, for sharing your positive experience with Sasha. It's wonderful to hear that her professionalism, efficiency, and kindness made such a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Diana Gerrue

Diana Gerrue

April 18, 2026

5  out of  5
rating by Diana Gerrue
"Mr. Adams was professional & efficient. Open to questions and readily presented adjustments to our policy with our added information. When we finished up our business, we left with a greater peace of mind. Thank you."
We responded:
"Thank you, Diana, for sharing your experience. It's wonderful to hear that Mr. Adams was able to assist you effectively and address your questions. Providing peace of mind is a top priority, and it's great to know you felt that way after your visit. Your feedback is truly appreciated."
Profile photo of anikie jiyane

anikie jiyane

April 17, 2026

5  out of  5
rating by anikie jiyane
"The service was so amazing and even derseves 100 stars.explained everything was not expected. Also was so friendly.am so happy with prices,service as well."
We responded:
"Thank you, Anikie, for sharing your wonderful feedback! It's fantastic to hear that you found the service amazing and that everything was clearly explained. We're delighted that you're happy with the prices and service. Your satisfaction is our top priority, and your kind words mean a lot to us."
Profile photo of Rachel Saylor

Rachel Saylor

April 14, 2026

5  out of  5
rating by Rachel Saylor
"I worked with Jenna Travis and she made the experience really easy! I appreciated her quick response and openness to answering any questions I had."
We responded:
"Thank you, Rachel, for sharing your experience with us. It's wonderful to hear that Jenna made the process easy and was responsive to your questions. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we look forward to assisting you in the future."
Profile photo of Sean Demarco

Sean Demarco

April 10, 2026

5  out of  5
rating by Sean Demarco
"As a walk in i bought my van 1 hr before arriving. Within 15 minutes I had full coverage. They dont up sell. They ask you what you want and explain your options. It was a very inviting atmosphere and the owner Shannon introduced himself during my visit. Would recommend anyone needing insurance to stop in and see Shannon and his awsome staff!"
We responded:
"Thank you, Sean, for sharing your experience. It's wonderful to hear that you found the process quick and straightforward, and that you felt welcomed by Shannon and the team. We appreciate your recommendation and are glad to have been able to assist you with your insurance needs. Your feedback means a lot to us!"
Profile photo of Michael breese

Michael breese

April 4, 2026

5  out of  5
rating by Michael breese
"Completely dialed me in on exactly what I needed and did it very quickly excellent service thank you very much"
We responded:
"Thank you, Michael, for sharing your experience. It's great to hear that you received exactly what you needed quickly and efficiently. Your feedback is truly appreciated, and we're glad to have been of service. If there's anything else we can assist you with, feel free to reach out."
Profile photo of Howard Hornbuckle

Howard Hornbuckle

April 2, 2026

5  out of  5
rating by Howard Hornbuckle
"Such a wonderful place of business. Appreciate Shannon Fortune State Farm Insurance. Very community minded."
We responded:
"Thank you, Howard, for your kind words and for taking the time to share your experience. It's great to hear that you appreciate our community-focused approach. Your feedback means a lot to us, and we're glad to know that our efforts are making a positive impact."
Profile photo of Daniel Badgley

Daniel Badgley

April 1, 2026

5  out of  5
rating by Daniel Badgley
"Good upbeat vibes and great costumer services. Would 100 percent recommend to anyone."
We responded:
"Thank you, Daniel, for sharing your positive experience with us. It's wonderful to hear that you appreciated the upbeat atmosphere and our customer service. Your recommendation means a lot, and we're glad to have met your expectations."
Profile photo of Tanya Satterwhite

Tanya Satterwhite

March 31, 2026

5  out of  5
rating by Tanya Satterwhite
"Shannon and his staff demonstrate the utmost respect and professionalism. I feel he works hard to ensure his customers have quality insurance without being overpriced."
We responded:
"Thank you, Tanya, for sharing your positive experience. It's wonderful to hear that the team have been able to provide you with respectful and professional service. Ensuring quality insurance at a fair price is a top priority, and your feedback is greatly appreciated."
Profile photo of Gary Pohl

Gary Pohl

March 28, 2026

5  out of  5
rating by Gary Pohl
"I have been with State Farm and Shannon Fortune for many years and have been well taken care, including being covered in both vehicle and homeowner policies.I met today with Phil Adams and we reviewed my coverages and how rates were calculated. He was a pleasure to work!"
We responded:
"Thank you for sharing your experience, Gary. It's wonderful to hear that you've been well taken care of over the years with both your vehicle and homeowner policies. We're glad that Phil was able to assist you in reviewing your coverages and explaining the rate calculations. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
Profile photo of Khrista Fortune

Khrista Fortune

March 24, 2026

5  out of  5
rating by Khrista Fortune
"I am at ease knowing that Shannon and his office are in charge of my life and car insurance. They are prompt and professional while also making me feel recognized."
We responded:
"Thank you, Khrista, for sharing your experience. It's wonderful to hear that you feel at ease with team handling your insurance needs. We strive to provide prompt and professional service while ensuring our clients feel recognized and valued. Your feedback is greatly appreciated."
Profile photo of Fabio Vazquez

Fabio Vazquez

March 23, 2026

5  out of  5
rating by Fabio Vazquez
"Always helpful and responsive, above and beyond costumer service."
We responded:
"Fabio, thank you for your wonderful feedback! It's fantastic to hear that you find our customer service helpful and responsive. We truly appreciate your support and look forward to continuing to serve your insurance needs."
Profile photo of Humphrey Shepherd

Humphrey Shepherd

March 18, 2026

5  out of  5
rating by Humphrey Shepherd
"Been with this company for 9 years and phil adams has provided nothing but outstanding service thank you for everything you guys do keep up the Fantastic work and I look forward to many more decades"
We responded:
"Thank you so much for your kind words and for being a loyal customer for the past nine years. It's wonderful to hear that Phil Adams has consistently provided you with outstanding service. We truly appreciate your support and look forward to continuing to serve you for many more decades. Your feedback means a lot to us!"
Profile photo of Nolan Wagner

Nolan Wagner

March 17, 2026

5  out of  5
rating by Nolan Wagner
"Thank you guys for everything I have my car insurance through you guys and it's tha cheapest I've ever had with the best coverages and just got life insurance too. Cinnamon has been great help through the whole process, She has been very informative and communicative since the beginning. In addition to that the rest of the staff has been great as well and I will definitely be recommending you to everyone I know!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that you're satisfied with both your car and life insurance coverages. Cinnamon and the rest of the team are dedicated to providing informative and communicative service, and your feedback is greatly appreciated. Your recommendation means a lot, and we're glad to have you as part of our community."