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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Scott

July 1, 2026

5  out of  5
rating by Andrew Scott
"I was very happy with my experiences. Jenna was very helpful and very pleasant to interact with on the phone. She was able to answer all of my questions and get me set up with everything I was inquiring about. I was VERY satisfied and I’m excited for future interactions. I definitely give two thumbs up on my experience! Thank You, Jenna"
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Jeremy Fulk

June 30, 2026

5  out of  5
rating by Jeremy Fulk
"I've worked with Shannon's office for years, and they continue to provide outstanding service. Most recently, Jenna went above and beyond helping me establish new business insurance policies and update existing coverage for a third clinic on an extremely tight financing timeline. She was responsive, professional, proactive, and delivered everything exactly when promised, which helped keep our closing on schedule. It's rare to find this level of customer service and attention to detail. I highly recommend Shannon, Jenna, and the entire team for anyone looking for knowledgeable, dependable insurance professionals."
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Jo Ellen Schielke

June 30, 2026

5  out of  5
rating by Jo Ellen Schielke
"Nina was patient, explained everything to me and took care of what we needed. I couldn't have asked for more"
We responded:
"Thank you, Jo Ellen, for sharing your experience. It's wonderful to hear that Nina was able to assist you with patience and clarity. Your feedback is greatly appreciated, and we're glad to know that your needs were met."
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Ventura Hernandez

June 30, 2026

5  out of  5
rating by Ventura Hernandez
"Best service ever! I was helped by Nina and she helped me lower my auto insurance by a significant amount while giving me more coverage. I highly recommend this agency."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Nina was able to assist you in lowering your auto insurance while increasing your coverage. Your recommendation means a lot to us, and we're delighted to have provided you with the service you deserve."
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Justin Fernandez

June 29, 2026

5  out of  5
rating by Justin Fernandez
"Jenna quoted my vehicle quickly and made the whole process easy. She was professional, responsive, and answered all of my questions. If I move to Alaska, she'll definitely be the person I trust for my car insurance!"
We responded:
"Thank you for sharing your experience, Justin. It's wonderful to hear that Jenna made the process quick and easy for you. Her professionalism and responsiveness are qualities we strive for, and it's great to know she met your expectations. If you ever decide to move to Alaska, we'll be here to assist with your car insurance needs. Your trust means a lot to us!"
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Stormbringer Mornblade

June 25, 2026

5  out of  5
rating by Stormbringer Mornblade
"Jenna had great customer service!"
We responded:
"Thank you for sharing your positive experience with Jenna. It's wonderful to hear that her customer service made such a great impression. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Josh Barna

June 25, 2026

5  out of  5
rating by Josh Barna
"Excellent service every time I needed them."
We responded:
"Thank you, Josh, for sharing your experience. It's wonderful to hear that you've consistently received excellent service. Your feedback is greatly appreciated and motivates us to continue providing the best support possible."
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Alex Chudyk

June 25, 2026

5  out of  5
rating by Alex Chudyk
"Jenna Travis
Excellent agent responds quickly and professionally and will take care of things via email and text, very easy!! High recommendation for her."
We responded:
"Thank you, Alex, for your wonderful feedback and perfect rating! It's fantastic to know that you had a positive experience with our agency. We're committed to providing exceptional service and are glad to see that reflected in your review. If there's anything else we can assist you with, feel free to reach out. Your support is greatly appreciated!"
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Kash Baran

June 25, 2026

5  out of  5
rating by Kash Baran
"Jenna and Phil provided outstanding customer service! They were friendly, knowledgeable, and took the time to explain all of my insurance options clearly. They made the entire process easy and stress-free and was always quick to answer my questions."
We responded:
"Thank you, Kash, for sharing your experience with Jenna and Phil. It's wonderful to hear that they provided you with friendly and knowledgeable service, making the process easy and stress-free. Your feedback is greatly appreciated, and we're glad to know they were able to assist you effectively."
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Chris Navarro

June 24, 2026

5  out of  5
rating by Chris Navarro
"Janice and Phil did such a great when helping with acquiring insurance that best fit me. Not only did they go out of there way to ask questions regarding the insurance part when it came to my truck but also questions in conversation that made me feel comfortable since I’m always a skeptic when it comes to insurance in general for anything, made the process really simple and easy. Would definitely recommend off of staff alone but also the knowledge they have also helps quite a lot."
We responded:
"Thank you, Chris, for sharing your experience with us. It's wonderful to hear that Janice and Phil were able to assist you effectively and make the process of acquiring insurance straightforward and comfortable. Your recommendation means a lot, and we're glad their knowledge and approach made a positive impact. Your feedback is greatly appreciated."
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Scott Randby

June 24, 2026

5  out of  5
rating by Scott Randby
"This is the place you want to do business with in Fairbanks. Professional, friendly and know their product."
We responded:
"Thank you, Scott, for sharing your positive experience with us. We're delighted to hear that you found our team professional and friendly, and that our knowledge of the products met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Charles Derrick

June 23, 2026

5  out of  5
rating by Charles Derrick
"In reviewing my State Farm policies agent Phil Adam's was very friendly and helpful in seeing I had the correct coverage for my home and autos without the high pressure tactics."
We responded:
"Thank you, Charles, for sharing your experience with us. It's great to hear that Phil was able to assist you in finding the right coverage for your home and autos. We appreciate your feedback and are glad to know you felt comfortable with the process. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
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Lizabeth Bolton

June 19, 2026

5  out of  5
rating by Lizabeth Bolton
"Phil assisted me today, and he was absolutely patient, kind, and professional. He made the experience easy and pleasant. Five stars—excellent customer service! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for sharing your experience with Phil. It's wonderful to hear that he provided patient, kind, and professional service, making your experience both easy and pleasant. Your five-star rating is greatly appreciated, and we’re delighted to know that our customer service met your expectations. Your feedback motivates us to continue delivering excellent service."
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Aaliyah Bedingfield

June 17, 2026

5  out of  5
rating by Aaliyah Bedingfield
"Took a total of 30 minutes to get a quote and be officially on a policy. Went from spending $320 at progressive, to $160 at state farm. All for the same policy PLUS roadside assistance, rental car reimbursement, and renters insurance. Saving so much! Spoke to Sasha!"
We responded:
"Thank you, Aaliyah, for sharing your experience! It's wonderful to hear that you were able to save significantly while gaining additional benefits like roadside assistance, rental car reimbursement, and renters insurance. We're glad Sasha could assist you efficiently and help you find the right policy. Your feedback is greatly appreciated, and we're delighted to have you as part of our State Farm family."
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Doug Cook

May 22, 2026

5  out of  5
rating by Doug Cook
"Worked with me over text so I could continue about my busy schedule without having to be on the phone or go in person. Made my life easy, was very quick to respond and get a policy going on! Thanks!"
We responded:
"Thank you, Doug, for sharing your experience. It's great to hear that the convenience of working over text was helpful for your busy schedule. We're glad we could assist you quickly and efficiently in getting your policy set up. Your feedback is much appreciated!"
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Joshua Nunn

May 22, 2026

5  out of  5
rating by Joshua Nunn
"Shannon State Farm goes above and beyond to help their clients. I recently had to file a claim for flood damage in my basement. It was a stressful time, but my agent Phil treated my claim with a sense of urgency and treated me like I was a family member in need. His efforts and motivation in handling my claim ensured the best outcome for all involved and reflects the professionalism and dedication you can expect from the Shannon State Farm office. I'm greatful to have them as my insurance."
We responded:
"Thank you, Joshua, for sharing your experience with us. It's wonderful to hear that Phil was able to provide the support and care you needed during such a challenging time. We strive to treat our clients like family, and your feedback reassures us that we're on the right track. Your trust in us is greatly appreciated."
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alec shaffer

May 20, 2026

5  out of  5
rating by alec shaffer
"Shannon Fortune State Farm has been incredible in assisting me and my family since the day we moved to Alaska. Mr. Fortune himself has personally gone above and beyond to help us as well as his awesome team. Cinnamon (a member of his staff) has always been on top of assuring us our concerns matter and being able and willing to help.
I was hesitant to leave my original state Farm insurance provider from the lower 48. But I now trust without a doubt we're in good hands.
10/10 would recommend."
We responded:
"Thank you, Alec, for sharing your experience with us. It's wonderful to hear that team, including Cinnamon, have been able to support you and your family since your move to Alaska. We understand how important it is to feel confident in your insurance provider, and we're glad to have earned your trust. Your recommendation means a lot to us, and we're committed to continuing to provide the excellent service you've come to expect."
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Leah Smith

May 20, 2026

5  out of  5
rating by Leah Smith
"Phil did extra research on an issue I had and called me back promptly with everything I needed to know. I really appreciated it!"
We responded:
"Thank you, Leah, for sharing your experience. It's wonderful to hear that Phil was able to assist you effectively and provide the information you needed. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Tom Pluma

May 19, 2026

5  out of  5
rating by Tom Pluma
"I always get top-notch service whenever I go into the office. Shannon at his team a fantastic. I’ve never had an issue with them. Who would also recommend Shannon Fortune State Farm agent to any of my family and friends that are looking for insurance I have my homeowners my vehicles, my RVs all through his agency and it’s been great thank you"
We responded:
"Thank you, Tom, for sharing your experience with us. It's wonderful to hear that you've consistently received top-notch service from Shannon and the team. We're glad to know that you trust us with your homeowners, vehicles, and RV insurance needs. Your recommendation to family and friends means a lot, and we're grateful for your support."
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Caitlin Erickson

May 8, 2026

5  out of  5
rating by Caitlin Erickson
"Cinnamon is amazing at everything but especially taking my payments!"
We responded:
"Thank you for your 5 stars review!"
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robert james

May 8, 2026

5  out of  5
rating by robert james
"Great folks. I’ve been with them for years and never let me down."
We responded:
"Thank you, Robert, for your kind words and for being a loyal customer over the years. It's wonderful to hear that our team has consistently met your expectations. Your trust and satisfaction are incredibly important to us, and we're grateful for your continued support."
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Barbara Uland

May 8, 2026

5  out of  5
rating by Barbara Uland
"Cinnamon, over at Shannon Fortune State Farm is fantastic! She has helped me through everything I have needed throughout the past couple of years. She is wonderful. Thank you for all your help."
We responded:
"Thank you so much for your kind words about Cinnamon. It's wonderful to hear that she has been able to assist you so effectively over the past couple of years. Your feedback is greatly appreciated, and we're delighted to know that you've had such a positive experience with our team."
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Phil Adams

May 6, 2026

5  out of  5
rating by Phil Adams
"Thank for your service. Jenna is amazing and explained everything and now I have clear understanding of my coverages."
We responded:
"Thank you for sharing your feedback, Phil. It's wonderful to hear that Jenna was able to provide you with a clear understanding of your coverages. We appreciate your kind words and are glad to know you had a positive experience with our service. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Lillian croskrey

May 5, 2026

5  out of  5
rating by Lillian croskrey
"Amazing first time experience. Couldn’t have gone better."
We responded:
"Thank you, Lillian, for sharing your experience with us. It's wonderful to hear that your first visit went so well. Providing excellent service is our priority, and your feedback is greatly appreciated. If there's anything else you need, feel free to reach out. "
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George Lochner

April 29, 2026

5  out of  5
rating by George Lochner
"Great welcome from entire team. They make you feel like your just hanging out!"
We responded:
"Thank you, George, for sharing your experience with us. It's wonderful to hear that our team made you feel so comfortable and welcomed. We strive to create a friendly and inviting atmosphere for all our clients. Your feedback is greatly appreciated!"