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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Thestrain Gaming

November 1, 2023

5  out of  5 rating by Thestrain Gaming
"Caitlin over at Shannon fortunes state farm branch did an amazing job finding the right insurance for my fourwheeler"

Hailey Clawson

October 31, 2023

5  out of  5 rating by Hailey Clawson
"Shannon and his team are amazing hard working individuals they have helped me though so much and have taken amazing care of me through the years.thanks for all your help I look forward to the many more years of doing business with you guys."

Dee Brown

October 21, 2023

5  out of  5 rating by Dee Brown
"Ms. Desiree was great she was very professional and a pleasure to speak with. She was able to explain all my options and helped me choose what was best for me. Very reasonable prices and my biggest thing is they are local and understand what it's like to drive in alaska. Thanks Desiree and state farm. Highly recommend."

Connie Beckwith

October 13, 2023

5  out of  5 rating by Connie Beckwith
"Great Customer Service"

Don Creamer

September 28, 2023

5  out of  5 rating by Don Creamer
"Extremely satisfied with the service provided by the Shannon Fortune team! Thank You"

Richard Hart

September 28, 2023

5  out of  5 rating by Richard Hart
"very happy with my meeting with my state farm representative"

Haylee Rasmussen

September 27, 2023

5  out of  5 rating by Haylee Rasmussen
"I have been going to Shannon fortune for the last couple of years , I am hands-down thrilled with the customer service. I love how they go above and beyond to save me money and get a killer deal out of it ."

Irina Kulikovskiy

September 8, 2023

5  out of  5 rating by Irina Kulikovskiy
"Amazing service! Always helpful and if not available responds quickly. They remember my kids names and pay attention to small details. They offer so many services and are never pushy to force them on us. Been with them for over a decade and would never change. Everyone there is always professional and quick to get things taken care of."

Nickolas McMillan

September 7, 2023

5  out of  5 rating by Nickolas McMillan
"Very friendly and great service"

Joseph Knudson

August 1, 2023

5  out of  5 rating by Joseph Knudson
"Easy and quick. 100% recommend Caitlin from Shannon fortune State Farm.."

Caleb Davidson

July 31, 2023

5  out of  5 rating by Caleb Davidson
"I called because I had forgotten to give them my new card number. They were able to apply the new credit card quickly and efficiently. The nice woman Sasha was extremely quick and helpful given the fact I was on my lunch break. I would recommend State Farm to everyone I know."

Jeannette Fortune

July 23, 2023

5  out of  5 rating by Jeannette Fortune
"As a new small business owner there’s a lot that goes into getting all your ducks in a row. Shannon Fortune’s team helped me get the business insurance I needed in order to sleep well at night. Thanks everyone for your willingness to walk me through the process and help me protect my customers and business. I have already recommend them to other small business owners and will continue to do so in the future. AK Furbabies Boutique."

Sean White

June 20, 2023

1  out of  5 rating by Sean White
"They do not return calls. They have still after 4 years to get my correct mailing address. Every time I go in person there are no agents in the office. It seems the receptionist runs the office alone."

Sharon Alden

May 2, 2023

5  out of  5 rating by Sharon Alden
"Car needed towing. Fully covered and the folks I talked to were helpful and reassuring."

Matthew Jacobs

March 29, 2023

5  out of  5 rating by Matthew Jacobs
"Caitlin did a wonderful job providing me insurance. She was very respectful and helped me every step of the way."

James W

February 11, 2023

5  out of  5 rating by James W
"Five star service always"

John Sloan

February 9, 2023

5  out of  5 rating by John Sloan
"The phone was immediately picked up and we got down to business. No wasted time except a few pleasantries. I paid my premium, got my questions answered and finished in less than 5-7 minutes."

Renee Crutchfield

December 14, 2022

5  out of  5 rating by Renee Crutchfield
"Kim did an amazing job helping me today she is awesome!!!!"

Jennifer Knudson

October 7, 2022

5  out of  5 rating by Jennifer Knudson
"I love State Farm! Favorite office in town! Thank you Caitlin & Shannon"


June 29, 2022

5  out of  5 rating by kateastrophe707
"Caitie ROCKS!!! Helped me out so much with transferring from my old State Farm to y'all. Saved me some cash on my insurance bill as well. Will be coming back to get help on my windshield coverage"

Tom Malone

May 10, 2022

5  out of  5 rating by Tom Malone
"I went to Shannon Fortune State Farm Insurance office for a vehicle and home owners checkup. It was a great experience. They answered my questions and had a few suggestions which I liked. I would definitely recommend this State Farm insurance office."

Jacob Buckles

March 25, 2022

5  out of  5 rating by Jacob Buckles
"Very personable and friendly, easily the best StateFarm office in town. Would recommend to anyone looking for a new policy"

Paula Bentz

March 21, 2022

5  out of  5 rating by Paula Bentz
"Very helpful customer service. Quick, responsive and knowledgeable. I got all of my questions answered and insurance business taken care of in one call!"

Justin Lane

March 7, 2022

5  out of  5 rating by Justin Lane
"Shannon is professional and friendly. His staff are competent and polite. The service is timely and I have never had an error. I have retained State Farm as my insurance for a long time, and this is the best agent / office I have dealt with."

Dale Feist

February 25, 2022

5  out of  5 rating by Dale Feist
"Always have prompt and very courteous service from them!"